DALBONG'S
FREQUENTLY ASKED QUESTIONS
Why Choose Dehydrated Treats?
Dehydrated dog treats are made by gently removing moisture from fresh ingredients at low temperatures.
This process helps preserve natural nutrients, taste, and texture while extending shelf life without artificial additives or preservatives. The result is a wholesome, nutrient-dense treat made from real ingredients that dogs love and pet owners can trust.
What is the shelf life of Dalbong’s treats?
From the time our treats are freshly produced and carefully packaged at our facility, they have a shelf life of up to 12 months while sealed, provided they are stored under the proper conditions. Our dehydration process helps preserve the natural nutrients and flavor of the ingredients while extending the product’s shelf life without the need for artificial preservatives.
To maintain the best quality and freshness, treats should be kept in a cool, dry place and away from direct sunlight. Environmental factors such as heat, moisture, and light can significantly affect the shelf life of Dalbong’s Pet treats and chews. Proper storage helps ensure that every treat remains safe, delicious, and enjoyable for your pets.
Is there a feeding guide for Dalbong’s treats?
Yes. Our treats are best given in moderation as a reward for good behavior or simply as a way to show love to your amazing companion. Dalbong’s treats are meant to complement your dog’s regular meals and should not replace their main diet. We also recommend supervising your dog while they enjoy their treats and always providing fresh drinking water to keep them hydrated always.
Also, make sure to always supervise your dog while they are eating these treats. Avoid giving large pieces to dogs especially in the small-size dogs/cats category to reduce the risk of choking and to help them chew the treats properly. Because of the irresistible smell and taste, pets tend to enjoy these treats very much and may try to eat them quickly. For this reason, it is important to watch them carefully while they are eating and to provide the proper portion size each time you give them a treat. We also recommend not allowing your dog to consume an entire bag at once. Treats should always be given in appropriate and controlled portions to ensure your dog’s safety and well-being.
Where and how can I place an order?
Ordering from our website is simple and convenient. Just go to the Shop page, explore our products, and add the items you want to your cart.
After reviewing your selections, proceed to checkout provide your shipping information, billing details and choose your preferred mode of payment to finalize your order. You can also find our products on Lazada , Shopee and TikTok shop.
How will I receive confirmation of my order?
Once your order has been successfully placed, a confirmation email will be sent to the email address you provided during checkout. This email will include the details and summary of your order, such as the product description, total amount, and any applicable shipping fees.
For orders placed through other platforms such as Lazada, Shopee, and TikTok Shop, you will receive a separate confirmation notification or email directly from the platform where the order was made.
This will also include the details and status of your purchase.If you do not receive a confirmation email, please check your inbox or spam folder shortly after completing your order.
Mode of payment:
We offer several convenient payment options that you can choose during checkout:
1. All major credit cards.
2. PayPal – Pay directly using your PayPal account if you have one.
3. Bank Deposit or Online Bank Transfer.
4. GCash – Fast and secure mobile payment.
5. PayMaya – Easy and convenient digital wallet payment.
6. Cash on Delivery (COD) – Available through leading online shopping platforms such as Lazada, Shopee, and TikTok Shop.
Shipping
Orders placed through our website are typically processed and delivered within 2–3 days, depending on your location and courier availability.
For orders placed through TikTok Shop, Lazada, and Shopee, delivery may be faster, as we usually maintain ready stocks in our commissary.
As long as the items are available in stock, we can process and ship your order immediately, allowing the platform’s logistics partners to deliver it to you as soon as possible. Delivery times may still vary depending on the courier and your location.